Mall Operations Manager

Key Responsibilities :

Oversee daily operations of the mall, including facilities, security, housekeeping, and parking management.

Ensure compliance with health, safety, and environmental regulations.

Manage relationships with tenants : onboarding, lease compliance, and addressing concerns.

Coordinate with marketing and leasing teams to support promotions and events.

Supervise and evaluate performance of maintenance and vendor teams.

Develop and manage operational budgets; monitor cost-effectiveness.

Implement standard operating procedures and emergency response plans.

Monitor foot traffic, tenant sales (if applicable), and customer satisfaction.

Handle mall audits, inspections, and official visits.

Address tenant complaints, conflicts, and emergencies promptly