F&B Reservation Agent

Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-Las Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels : the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Job Purpose :

The F&B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.

Key Responsibilities :

• Reservation Handling :
• Answer phone calls, emails, and messages related to dining reservations.
• Record, confirm, modify, and cancel bookings accurately in the reservation system.
• Ensure correct guest information is entered (name, contact, preferences, special requests).
• Guest Communication & Service :
• Provide clear information on restaurant hours, menus, dress codes, and promotions.
• Respond to guest inquiries with professionalism and efficiency.
• Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
• Table Management :
• Maintain an updated floor plan and table allocation chart.
• Coordinate with the hostess and restaurant team to optimize seating and guest flow.
• Monitor no-shows and waitlists; adjust seating plans accordingly.
• Reporting & Coordination :
• Prepare daily reservation reports and communicate key guest details to service teams.
• Assist in generating booking statistics and forecasting peak periods.
• Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
• System & Standards :
• Maintain up-to-date knowledge of all F&B outlets, menus, and promotions.
• Operate reservation platforms (e.g., OpenTable, or other POS tools).
• Follow company grooming and communication standards.