Guest Experience Maker (Russian, German and French Languages)

Scope of Work

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following :

Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.

Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.

Offer welcome drink and cold towel on arrival.

Escort guests accordingly throughout the resort.

Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.

Knowledge of fire & safety procedures and exits.

Upsell all resort, spa, LIFE and restaurant facilities.

Ensure all equipment of the department is kept clean and in good working condition.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments. Qualification : To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels.I have formal certification in hospitality our tourism. I have a minimum of 2 years of experience in hospitality in a similar role.

I am fluent in written and spoken English language.

I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for Guest Experience Maker (GEM) at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and / or exhaustive list of the duties and responsibilities inherent to the position. Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and / or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment. Accommodation Provided : Yes Benefit : Monthly Service Charge

Meals, uniform, transportation, accommodation.