IT Infrastructure Manager-Reputed Call Centre-Muscat, Oman-12LPA-Harshala-9029063330

JOB DETAILS

1) Act as primary IT contact for direct user within the organization

2) Management & Responsible of any IT escalation issue for office, driving / guiding Team to achieve task and improving support for all IT related functions : on operational support, application support and service delivery.

3) Provide direct in-house & outdoor support and administration for corporate resources, tools

and applications and driving performance.

4) Effective planning, management and prioritization of all IT escalations.

5) Responsible for support and maintenance of local, cloud server, network resources including

LAN / WAN / Internet and Firewall, etc. and ensuring, monitoring of 100 PERCENT Network up time at

all Pantomath offices across India.

6) Management & interaction of local / outdoor vendor / supplier relationship in the developing and

maintaining service level agreements for all our remote corporate offices and ongoing management of

service level compliance and assist in driving the support knowledge base. Develop, coordinate and lead

PAN India for any IT Projects and initiatives.

7) Installation and maintenance of computers, network, printers, projectors, servers, phone and video

monitor equipment

8) Manage new technology evaluations, priorities and decisions in alignment with business requirements

IT roadmaps.

9) Management of entire IT activities, central IT procurement and approval, AMC Renewals, IT vendor and supplier coordination on time to time.

10) IT Vendor management for PAN India level for any IT related requirements, implementation,

Procurements, etc. & get the cost analysis and comparison between vendors and suggestion to put in front

of Management for approval.

11) Responsible for purchasing and allocating of hardware, software and IT services.

FUNCTIONAL AREA

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