Reservation Agent

Reservation Agent

Alila Alila Jabal Akhdar OM - MuscatAdministrativeHourly / Entry Level EmployeeFull-timeReq ID : MUS000485

Summary

JobSummary

• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
• To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
• Promote the desired work culture around the core value of Alila Resort and the brand ethos
• To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
• To maintain good relations with local travel agents and other outside contacts
• To have complete understanding of pricing strategy and sell accordingly
• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• To wear the correct uniform, name badges at all the times
• To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
• To provide a courteous and professional service at all times
• To provide the necessary skills to perform their duties with the maximum efficiency
• To provide the correct standards and method of service are maintained as stated in the department’s operation manual
• To provide a complete understanding of and adhere to the hotel’s employee rules and regulations
• To provide a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
• To plan the weekly operation Roster with coordination of front office supervisor.
• Ensure accuracy of reservation information in OPMS
• Drive and collect all the guest information while creating the reservation.
• Review daily arrival report to ensure accuracy of data updated in the system.
• To ensure all the calls and guest inquires answered in timely manner.
• Implement and drive the company, department standard and policies.
• Train and coach the team member on Reserve and Opera system.
• Coordinate with front office for any special request.
• Balance room inventory.
• Complete knowledge of World of Hyatt programs and benefits.
• Knowledge on guest amenities program and process.

Technical Expertise