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Customer Relationship Manager

Customer Relationship Manager

Best Companies Group FZ LLCOman, MA, om
24 منذ أيام
الوصف الوظيفي

Role Summary :

The Customer Relationship Manager (CRM) at Great Place to Work® Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients across Oman. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner. The CRM acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal—while ensuring alignment between client goals and GPTW’s solutions.

This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Key Responsibilities :

Sales & Business Development

  • Proactively promote and sell the full suite of Great Place to Work® offerings : Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
  • Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
  • Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
  • Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

  • Build and maintain long-term, consultative relationships with senior HR leaders, C-suite executives, and key influencers.
  • Serve as the main liaison for clients post-contract, coordinating with internal teams to ensure seamless onboarding, project setup, and execution.
  • Maintain consistent client communication via calls, emails, and in-person or virtual meetings to monitor satisfaction and business impact.
  • Account Strategy & Growth

  • Manage a diverse portfolio of client accounts across sectors and geographies with a focus on retention, growth, and service renewal.
  • Develop strategic account plans for high-value clients, identifying opportunities to expand engagement through cross-sell and upsell of GPTW services.
  • Track and analyze client health scores, culture audit outcomes, and program effectiveness to present value-driven results.
  • Operational Excellence

  • Use Zoho CRM to maintain accurate and updated records on lead progress, client interactions, service milestones, contract renewals, and feedback.
  • Collaborate with the advisory, research, certification, and marketing teams to deliver tailored solutions, insightful culture reports, and impactful branding assets.
  • Ensure timely follow-up on Emprising® setup, survey deployment, certification timelines, and recognition deliverables.
  • Client Success & Advocacy

  • Conduct periodic check-ins and Client Success Reviews (CSRs) to evaluate progress, review survey insights, and identify new value opportunities.
  • Support clients in leveraging their Certification or List placement for PR, employer branding, internal engagement, and awards submissions.
  • Foster client advocacy by inviting top clients to participate in case studies, testimonials, webinars, and GPTW community events.
  • Market Engagement & Industry Insight

  • Represent GPTW ME at HR events, regional forums, expos, and thought leadership webinars to enhance brand visibility and industry reputation.
  • Stay informed on evolving HR trends, national workforce programs, labor policies, and competitor strategies to strengthen client advisory and market positioning.
  • Performance Reporting & Forecasting

  • Provide accurate and timely sales forecasts, pipeline activity reports, and client updates for internal planning and review.
  • Monitor contract renewals and initiate early engagement strategies to ensure a seamless retention process and long-term value demonstration.
  • Lead post-project feedback loops, client satisfaction surveys, and corrective action planning where service gaps are identified.
  • Requirements

    Qualifications & Experience :

  • Bachelor's degree in Business Administration, HR, Marketing, or a related field (MBA is a plus).
  • Minimum 4–6 years of experience in B2B account management, client services, or consultative sales, ideally in HR, SaaS, or research-based organizations.
  • Proven track record of meeting revenue targets and managing key accounts across diverse markets and industries.
  • Experience with CRM tools (preferably Zoho CRM) and data-driven sales tracking.
  • Willing to be relocated to Oman
  • Key Skills & Competencies :

  • Strong communication, negotiation, and presentation skills.
  • High emotional intelligence and relationship-building capabilities.
  • Analytical thinking and consultative approach to selling and client servicing.
  • Multitasking, organization, and attention to detail in managing projects and deadlines.
  • Strategic mindset with client-first orientation.
  • Fluency in English required; Arabic is highly preferred.
  • إنشاء تنبيه وظيفي لهذا البحث

    Relationship Manager • Oman, MA, om