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Manager, Road

Manager, Road

DSVMuscat, Muscat, OM
منذ أكثر من 30 يومًا
الوصف الوظيفي

Time Type : Full Time

Job Purpose

To manage the day-to-day operation of Overland & Haulage and the Company’s fleet; to provide customer service support to external and internal customers.

Key Roles and Responsibilities

Leadership

  • Implements the Distribution Strategy as is established and communicated by the Operation Manager
  • Ensures adherence and compliance of established work processes and quality standards.
  • Monitors KPIs, revenue targets and operating budgets
  • Monitors procurement, asset inventory and budgets
  • Develops Clients’ SLAs
  • Monitors progress against targets, analyze performance and provides reports with recommendations to implement changes where required
  • Monitors and analyzes competitors’ activity through market intelligence activities
  • Demonstrates leadership through maintaining a positive attitude that promotes teamwork, shared goals and values, motivation and staff development

Day -to-day Overland & Haulage Operation

  • Manages the day-to-day operation including but not limited to : overland scheduling, staff shift roster, distribution of tasks, handling of non-conformances and troubleshooting
  • Drives cost saving without compromising with established levels of customer service

    • Customer Relationship

  • Maintains data base of customer / customer details and actively seeks to add new clients
  • Establishes and maintains professional relationships with key customers, industry sector affiliates and
  • local government authorities
  • Establishes and maintains professional relationships with third party contractors for outsourcing transfers.

    • Fleet Management

  • Manages Fleet procurement, asset inventory, KPI objectives, revenue targets and operating budgets to ensure fleet’s efficiency and profitability
  • Manages all contractual Fleet conformances in addition to operational compliances with all legislative and regulatory requirements
  • Track Fleet operations progress against targets, analysis of performance and reports provision with recommendations for changes
  • Implements fleet quality and safety improvement programs as designed by the Operation Manager
  • Monitors all preventative maintenance, corrective maintenance, accident repair and running repairs in order to ensure high level of accuracy and quality of the fleet
  • Ensures that accurate inventory records of all parts, tyres and consumables are being maintained
  • Maintains a healthy relationship with customers by meeting operational teams consistently to acquire feedback and share operational updates.

    • Ownership and Accountability

  • Actively takes ownership of all Overland & Haulage aspects of customer shipment requirements, from receiving booking requests to invoicing
  • Works pro-actively with internal and external customers and suppliers to provide complete Overland & Haulage solutions
  • Ensures HSE and Quality standards are maintained across each operation
  • Ensures vehicle maintenance checks are in place and maintenance is being tracked, done and recorded in an organized, timely and ethical manner
  • Ensures to have complete control over the day-to-day operations providing support to Drivers, Distribution Assistants and liaising with customers (internal & external) as and when required

    • Internal Interaction

  • Liaises with Overland & Haulage Operations and Warehouse Operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs
  • Continuously measures and controls warehouse, Overland & Haulage and documentation activities to ensure that timelines and service levels are met
  • Maintains good business relationships with warehouse operations team (Manager, CSR, Supervisor,etc.) by meeting them consistently to acquire feedback and share operational updates.

    • Reporting

  • Prepares necessary inbound & outbound status reports, billing and any other reports as required

    • Billing

  • Ensures that all cost information are available for billing within monthly timelines
  • Ensures that all billed out are filed within the month closing

    • Others

  • Elevates potential issues and opportunities for improvement to his Line Manager
  • Supports decisions made by customer service management and conveys to the team in a positive manner
  • Identifies and escalates consistent or recurring problems with the systems‘ functionality
  • Any other related duties / projects assigned by the Line Manager from time to time in order to meet business needs.

    • DSV – Global Transport and Logistics