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Desktop Support Officer

Desktop Support Officer

Axiom TechnologiesMelbourne, Muscat, Oman, Victoria
منذ أكثر من 30 يومًا
الوصف الوظيفي

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

  • Desired Experience :
  • Computer OS / Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7 / 8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Setup, fine tune, and maintain the monitoring & observability tools run at client site.
  • The provided resources should be able to use the performance monitoring tools in order to actively do :
  • Real Time Network Monitoring & Management
  • Real Time Servers and Storage monitoring
  • Real Time Application & Database Monitoring and Management
  • Real Time Traceability & Dependency of various Applications / Assets
  • Highlight the Root Causes & Bottlenecks impacting the systems / reasons for failure Transaction Journey Mapping
  • Predict App Failures and also performance degrade Intelligent automation
  • Ensure 100% ownership of the command center monitoring activities.
  • The technical resources are preferred to have some good understanding on running, managing, and supporting the below applications / tools (from the monitoring and observability point of view).
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes :

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

    • In-depth knowledge of :

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC / Laptop hardware
  • PC / Laptop peripherals, including printers
  • Mobile devices

    • Basic knowledge of :

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

    • IT Qualifications

    At least two of the following :

  • PC / Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

    • Experience in a similar role

  • 1+ year of relevant experience.

    • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @