Front Office Agent - Omani National

Front Office Agent

Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combine legendary service, world-class amenities, and sweeping sea or mountain views.

About The Job

The Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the gateway to Oman. As the first point of contact for guests, this role combines Mandarin Oriental’s legendary hospitality with the warmth, heritage, and traditions of Oman. Located in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.

Key Responsibilities

• Greet, check-in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest profiles.
• Handle cash drawer properly following MOMCT Controller’s Policy.
• Check cash float at the beginning and end of each shift to ensure accuracy.
• Provide quality service by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest’s stay.
• Coordinate with Concierge, Housekeeping, PBX, Reservations, and Room Service to fulfill guest requests.
• Manage cash out, adjustment slips, paid out vouchers, and bank reports.
• Communicate effectively with the Night Duty Manager and Accounting Department.
• Develop a good knowledge of hotel outlets and services.
• Ensure guest satisfaction from arrival to departure, adhering to MOHG standards and service pillars.
• Assist colleagues and demonstrate teamwork.
• Communicate special features and services tailored to guest needs.
• Handle guest correspondence, including messages, mail, and facsimiles.
• Prepare daily arrival, in-house, and next-day guest information.
• Manage in-house guest invoices and credit card authorizations.
• Perform other duties as required by hotel management.

Our commitment to you

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