Call Center Agent

Job Summary

A Sign Language Call Center Agent facilitate communication through sign language (such as ASL, BSL, or Arabic Sign Language) via video calls, ensuring that all customers receive equal access to information, assistance, and problem resolution. This role combines traditional call center responsibilities with specialized interpretation skills to promote inclusivity and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound video calls using sign language to communicate with customers.
• Interpret customer inquiries into spoken / written language for internal teams and relay responses back in sign language.
• Provide accurate information about products, services, policies, and procedures in accessible formats.
• Assist with resolving customer complaints and escalate complex issues when necessary.
• Document customer interactions in CRM systems, noting accessibility needs.
• Collaborate with colleagues to improve accessibility services and customer experience.
• Maintain professionalism, empathy, and cultural sensitivity in all interactions.