Logistics Customer Service Representative

ModelkiteWorkFromHome, Oman

30+ days ago

Job description

CAREERS | Logistics Customer Service Representative

Job Type : Full Time

We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.

Responsibilities

Enter orders, audit, update databases, keeping accurate records of relevant activities
Plan and manage logistics, transportation
Answer incoming carrier phone calls
Track booked loads, update status in TMS system
Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
Track quality, quantity, delivery timelines, and productivity
Coordinate shipments by tracking, rescheduling appointments with shippers / receivers etc.
Address any problems or complaints that may arise quickly and amicably
Increase productivity, hone accuracy, and adhere to standards
Analyze data and consider performance modifications and implement improvements
Comply with all regulations, laws, policies
Collaborating with shippers / receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
Maintaining current knowledge of market trends in the transportation marketplace
General support help

Qualifications

1+ years of work experience in a similar role

Significant work experience in track and trace, order entry, logistics coordinator / dispatcher or another supply chain similar role

Proven record of successful management in both distribution and logistics

Proficient with Microsoft Office Suites, Outlook is a must

Excellent problem-solving abilities

Excellent communication skills, both verbal and written

Experience and proficiency in standard logistics software

Strong data entry skills and attention to details

Exceptional analytical thinking, problem-solving, and organizational skills

Able to prioritize work, delegate, and meet deadlines

Must have high speed internet connection

Must have desktop dual monitor computer and telephone headset or desktop phone

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Representative • WorkFromHome, Oman