Manager - Application Systems Integration

Job Position : Manager - Application Systems Integration

Job Description :

Overall responsible for Application Integration including project management and technical analysis, managing & overseeing the middleware application configuration & administration, and liaison work with application management teams to ensure best practices and with the Bank’s information technology groups to ensure system availability.

Project work and analysis will include implementation of best practices across systems supporting proprietary and commercial middleware applications.

Responsibilities include :

• Design, develop, and maintain complex integration components and services based on standards and industry best practices using IBM Websphere Message Broker and EAI / middleware technology.
• Develop and suggest solutions and strategies for technical solutions based on the analysis of the organization’s business goals, objectives, needs, and existing application systems and infrastructure.
• Coordinate all required monitoring activities for the supported systems, including operation of utilities to support customer system and data implementations.
• Responsible for maintenance and emergency response outside of normal business hours as necessary to maintain general network health and / or upgrades.
• Maintain ownership of product support incidents and follow proper escalation processes to meet or exceed targets resolution timeframes.
• Collect and analyze system usage statistics and engage in capacity planning required to manage the supported systems to accommodate growth and to support ongoing engineering initiatives.
• Implement and manage security processes (both technical and procedural) to ensure uninterrupted operations and to comply with Bank and data privacy policies.
• Ensure proper work distribution is maintained within the team assigned.
• Implement internal procedures for the support team as per the Quality Management System, which should help in periodic evaluation of team performance.
• Build a strong sense of commitment among all team members.
• Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise.
• Contribute ideas to help the support team to become more effective and seek ideas from other team members.
• Coordinate with Project Manager(s) for Application systems integration for new projects.
• Plan different activities of the project using SDLC methodology to achieve well-documented and controlled development so that clarity and transparency are maintained.
• Maintain proper Project Management input & control for all development & implementation on time and within agreed quality parameters.
• Set milestones for the activities undertaken by the support team, set up strategic goals to improve overall performance, manage human and infrastructure resources, and coordinate between various groups within the Bank's IT department.
• Assist the support team in making proper decisions and using the right methodology during application development.
• Review the architecture, design, specifications, and technical documents related to any enhancement.

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