Field Services Engineer

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

The purpose of this position is to provide for the repair, troubleshooting and preventive maintenance of electronic equipment used for security screening and cargo detection at various locations throughout the ports of Oman. The Field Service Engineer will use independent judgement and discretion to ensure all facets of safety protocols are followed and that screening and detection equipment is operated and maintained at the highest level of efficiency and reliability. The employee is expected to relocate to / between various operational sites in Oman as required by the needs of S2 Muscat.

Responsibilities

• Conduct on-site periodic and scheduled maintenance of a variety of electronic equipment including cargo screening devices and systems.
• Understand usage of the Digital Multimeter and AC (Alternative current) and DC (Direct current) and see how these operate.
• Troubleshoot and repair electronic systems and subsystems to include x-ray imaging systems, power supplies, computers, computer peripherals, hydraulics, and pneumatics systems using technical drawings, wiring diagrams, schematics and blueprints and service documentation.
• Perform moderately complex electronic technical functions related to testing, modification, and assembly of electronic and electro-mechanical components and systems
• Will work from documentation such as schematics, diagrams, notes, production, prints and layouts.
• Able to troubleshoot computer hardware problems, update software configurations from written instructions or with guidance from support personnel.
• Utilizes normal and specialized electronic and mechanical test equipment including oscilloscopes, VOM, DVM, signal generators and similar test apparatus.
• Handle on-call requests for the repair of equipment due to malfunction or failure. Determine when repairs require more expert capability and determine when assigned equipment is unserviceable.
• Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
• Follows prescribed maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available. Advise superiors on the appropriate storage of parts and tools and ensures that all parts and tools are tracked and appropriately inventoried.
• Completes paperwork and documentation such as service reports, radiation surveys, parts requisitions, etc., on-time and error free.
• Make recommendations to superiors on ways to eliminate or ease field maintenance or operational problems.

Qualifications