Senior Specialist - Infrastructure

Key Deliverables :

• Maintains an in-depth knowledge of specific technical specialism including computer hardware, operating systems and related products, provides expert advice regarding their application, and utilities this knowledge in performing job duties.
• Operate and support servers, SANs, printer and associated IT peripherals; support for email, domain management and related systems; administration and management of operating system and other system software; administration of support and maintenance of PCs, laptops, PC software and related equipment as level two.
• Furthers the IT Infrastructure goals of Department, such as reducing cost and improving performance, by the approved and specified use of emerging technologies and products.
• Provides inputs to the service continuity planning process and implements the approved plans that the defined levels of continuity for the IT Infrastructure are achieved.
• Provides project management services for the IT Division / Business Unit Infrastructure projects, including identifying and mitigating project risk, ensuring quality in project delivery, and utilizing assigned resources efficiently.
• Manages the installation, testing, commissioning / decommissioning of computer hardware and systems software in accordance with agreed standards, quality and safety plans.
• Operates and maintains the IT Division / Infrastructure, monitors its performance, adheres to defined maintenance and support procedures, and ensures that established services levels are achieved.
• Monitors IT component capacity and follows agreed policies and procedures to proactively resolve and projected shortfalls.
• Monitors the Infrastructure unit for achievement of agreed performance targets and service levels; documents and implements the arrangements for disaster recovery; and assist in conducts regular testing of the recovery procedures.
• Monitors service delivery of the IT Infrastructure components against established service level agreements, diagnoses service delivery problems, and initiates action to maintain and continuously improve the level of service.
• Provides specialist expertise in the review, evaluation, installation, testing, upgrade and maintenance of system software such as operating systems and related utility software, and in the resolution of any associated service delivery problems.
• Monitors the application of and compliance with, security operations procedures for areas of responsibility and review the IT Infrastructure for breaches in security and takes appropriate remedial actions.
• Operates the IT Infrastructure of the Division, ensures that the infrastructure is managed in accordance with agreed standards and procedures, and contributes to the resolution of operational problems.
• Manages the storage and backup systems of the Division to provide agreed levels of services, security, storage optimization, and recovery and growth capacity, in compliance with the CBO service’s data retention and data protection requirements.
• Initiates and monitors actions to investigate and resolve problems the IT Infrastructure and implements agreed solutions and measures.
• Supervises the assigned project team members.
• Performs other related duties as assigned.
• Ensue all related activities are in accordance with bank’s policies, procedures, and standards.
• Participate in other related initiatives and projects as assigned or other duties as assigned by management.

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