Outlet Manager

Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-Las Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels : the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Job Purpose :

The Outlet Manager is responsible for the daily operations of the assigned F&B outlet. This includes delivering outstanding guest service, managing staff, achieving financial goals, and ensuring consistent quality in service and product delivery in line with brand standards.

Key Responsibilities :

• Daily Operations :
• Supervise the day-to-day activities of the outlet, ensuring smooth operations.
• Monitor the quality of service and food / beverage presentation.
• Ensure cleanliness, hygiene, and ambiance meet required standards.
• Guest Experience :
• Greeting and engage with guests to ensure satisfaction.
• Handle complaints and resolve issues promptly and professionally.
• Ensure guest preferences and feedback are recorded and used to personalize future visits.
• Team Management :
• Train, coach, and supervise service staff to maintain high performance.
• Schedule staff based on forecasted volume to optimize labor cost and service efficiency.
• Conduct regular briefings and team meetings.
• Financial Performance :
• Monitor outlet revenue, costs, and profitability.
• Control inventory, manage ordering, and minimize wastage.
• Upsell food and beverage items to increase average check value.
• Compliance & Standards :
• Ensure compliance with all health and safety regulations.
• Maintain proper grooming, service, and operational standards.
• Conduct regular audits and spot checks to ensure SOPs are followed.
• Coordination & Reporting :
• Collaborate with the kitchen, bar, and other departments to ensure excellent service.
• Prepare daily reports on sales, customer feedback, and operations.
• Participate in promotions, marketing, and event planning for the outlet.

Qualifications :