Food Delivery Coordinator

About Calo Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. Role overview To function as a Food Delivery Coordinator for Calo Oman Central Production Unit. Act as an operational connector between dispatch, drivers and customer food delivery. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction through efficiency and strong adherence to safety & service protocols Relationships & Working Expectations Provides support and training supervision to driver personnel deployed for the delivery of meals Works closely with the Ops Management, Dispatch Leads, and Quality to align on service delivery, customers' concerns, or improvements in workflow Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times Main Responsibilities Lead the team in alignment with Calo’s culture and brand values through clear communication Organize and verify route orders before they leave the kitchen Ensure deliveries move out on time with no operational setbacks Handle real time communication with drivers, such as, last minute changes & delivery delays, Act as the central communication between CX team and drivers concerning any updates of customers delivery Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols Ideal Candidate Qualifications Proven experience as a coordinator in high-volume delivery platforms (2 years minimum) Must be an Omani National Knowledge and competency Working knowledge of route mapping and planning, Use of computer and familiarity with excel & google sheets Ability to work in a fast-paced, high-volume environment with dynamic thinking Proficient in communication in English/Hindi/Urdu and leading a team Personality Passion for quality and continuous improvements Able to lead with empathy, building the best version of yourself and your peers Obsession with delivering a high level of customer satisfaction