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Store Associate - E-Max - Mall of Oman

Store Associate - E-Max - Mall of Oman

Greenfix Property CareOman
9 منذ ساعات
الوصف الوظيفي

Overview

The job holder will be responsible for maximizing sales through exceptional customer service and for maintaining the desired retail operations, customer service standards, replenishment, and recovery standards in the store in all aspects.

يرجى ملاحظة أن النص الأصلي يحتوي على جزء عربي يكرر نفس المحتوى وتأكيدات متداخلة؛ تم الاحتفاظ بالمعنى مع تنظيمه في فقرات وأقسام واضحة.

Store Responsibilities

  • Maximize and contribute to sales within the store through exceptional customer service and retail experience
  • Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise, etc.)
  • Ensure all products are price tagged and bar-coded before display
  • Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
  • Ensure all stock administration (stock count, inter-branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
  • Ensure awareness and vigilance at all times of security in the store without any negligence
  • Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  • Give accurate and current information about the product for all inquiries
  • Increase the customer database by adding new customers to the mailing list
  • Understand the returns policy and ensure effective implementation
  • Help store merchandiser and / or store manager in product placement and arrangement
  • Dress up mannequins & attend to other visuals
  • Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy
  • Operate as a cashier and be consistently accurate in money handling (in case applicable)
  • Understand and utilize all reports required for the day-to-day functioning of each store
  • Carry out linked selling i.e., understand the customer’s need and close the deal

Stock & Merchandising

  • Maintain a detailed knowledge of the merchandise / products stocked in the store
  • Ensure promotions and fast selling lines are featured in the store
  • Provide information about the customers (likes, dislikes and opinions) to the department in charge
  • Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
  • Reinforce visual merchandising principles within the stores
  • Ensure confidentiality with respect to Landmark retail / store sales information

    • Customer Service

  • Responsible for greeting and meeting all customers promptly and politely as they enter the store
  • Provide customer satisfaction by delivering exceptional customer service
  • Guide customers throughout the store or to the specific area the customer requests
  • Develop a clear understanding of all departments, products, make, features and after-sales service
  • Follow procedures for dealing with specific customer orders
  • Handle customer queries and complaints effectively
  • Ensure implementation of visual merchandising principles within the stores
  • Understand and implement the store’s returns policy

    • Qualifications

  • Basic Qualification / Education / Vocational Training : High School Diploma
  • Advanced Qualification / Certification / Specialist Training : Graduate degree in any field (M.A. / M.S. / M.B.A. or equivalent) may be required

    • About the Company

    Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value-led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

    We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade. Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions. Emax has been ranked as the 8th Best Place to Work among all retail companies in the GCC (as per the GPTW survey 2023). Emax, which is part of the Landmark Group, started in 2005 and now has over 38 stores across UAE, Oman and Qatar. The brand is growing and is expanding its footprint with plans to open new stores in the region.

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    إنشاء تنبيه وظيفي لهذا البحث

    Oman • Oman