Job Description
Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
As part of the Global Support and Maintenance group, the Support Engineer will be
Responsible for the technical support of the company’s products and solutions
Take ownership of customer issues reported and see problems through to resolution on site or
remotely, per need
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Resolve time critical deployment and production issues
Provide customer support, technical issues resolution and improvements within the agreed SLA,
on-site and remotely
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Participation in providing training to customers as required
Participate in the On-Call duty rotation
Requirements:
Flexible location
Experience with customer facing activities in an international environment
Knowledgeable in customer support processes, tooling and troubleshooting
Knowledge in networking: TCP/IP, switching, routing – Must
Experience with Linux/Unix based systems – Must
Experience in the mobile and Telco markets (working with telco providers) – advantage
Experience with load balancers –advantage
Knowledge with VM environments, NFV and SDN – advantage
Scripting knowledge (perl/python/bash) – advantage
Self-learning and self- motivated
Solve problems independently and creatively
Team player and capability working with cross company teams abroad and in the HQ
High level of communication and reporting
Excellent communications skills in English (read and write)
Qualifications:
BSc/BA degree or equivalent work experience.
5+ years of experience as a customer support/services engineer
International work experience and cultural awareness an advantage
Experience with global support organizations working with support teams abroad
Technical Support Engineer – Mobile Data Network Oman • Oman
An innovative job platform is seeking Electrical Engineers for opportunities across Oman.This role is pivotal for technology advancement, focusing on designing and maintaining electrical systems.Ca... أظهر المزيد
A fast-growing SaaS company in Oman is seeking an AI Engineer specializing in Voice Agents.You will design, build, and deploy intelligent voice solutions that address customer experience challenges... أظهر المزيد
Job Title: Senior Network & Security Engineer | Global Knowledge | Oman.Recruiting Company: Global Knowledge.Application Method: Send your updated resume to (mention the job title in the subject ... أظهر المزيد
For those seeking a career choice that can impact the development of the Sultanate’s infrastructure, we recommend applying for.Electrical Engineer Jobs in Oman.This employment opportunity provides ... أظهر المزيد
A leading IT service provider in Oman is seeking a skilled IT Infrastructure Manager to design, implement, and manage IT systems and networks.Key responsibilities include server management, network... أظهر المزيد
A leading consultancy firm in Oman is hiring a Field Service Engineer specializing in automation.The role involves programming and configuring Siemens PLCs using TIA Portal and WinCC, as well as co... أظهر المزيد
As the Forex Country Manager for Oman, you will be responsible for developing and executing business strategies to expand our presence in the Omani market.You will lead business development and sal... أظهر المزيد
An international training company is seeking an experienced Country Sales Manager to lead operations in Oman.This role involves developing sales strategies, managing a local team, and achieving rev... أظهر المزيد
A leading automobile service provider in Oman seeks an experienced Service Advisor for their EV Automobile Department.This role involves customer handling, job card estimation, and upselling produc... أظهر المزيد
Experience in sales and certification processes.Strong communication, interpersonal, customer service, and sales skills.Ability to explain technical information to non-technical customers.Excellent... أظهر المزيد
Design and implement complete IT infrastructure setup (LAN/WAN/Wi-Fi).Install, configure, and maintain servers (Windows/Linux).Manage Active Directory, DNS, DHCP, VLAN, Group Policies.Configure and... أظهر المزيد
Equinix seeks a Critical Facilities Engineer in Oman to join our operations team.This hybrid role involves maintaining and evolving critical infrastructure, ensuring continuous availability and per... أظهر المزيد
Oman, Delhi NCR, Mumbai, Dubai/ UAE, Hyderabad, Qatar.Active participation in IT Projects such as depot moves, hardware rollout and implementation of application software enhancements as assigned b... أظهر المزيد
A leading technology training company in Oman is looking for a Senior Network & Security Engineer to manage and secure their enterprise network infrastructure.The role involves configuring LAN/WAN ... أظهر المزيد
A technology solutions provider in Oman is looking for an experienced IBM API Connect & Digital Experience Support Engineer.The role involves designing API solutions and providing support to bankin... أظهر المزيد
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirate... أظهر المزيد
A leading international manufacturer seeks a Technical Sales Consultant in Oman to promote construction chemical products in various sectors.Responsibilities include supporting project sales, manag... أظهر المزيد
A leading technology company in Oman is seeking a Technical Lead with a minimum of 5-8 years of experience.The ideal candidate will have a background in diagnostics and root cause analysis, along w... أظهر المزيد
%20Pte%20Ltd){kind=logo}
