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Spa Operations Manager

Spa Operations Manager

Mandarin Oriental Hotel Group LimitedMuscat, Muscat Governorate, Oman
منذ أكثر من 30 يومًا
الوصف الوظيفي

Spa Operations Manager

Mandarin Oriental Muscatis looking for a Spa Operations Manager to join our Spa team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Manager on Duty

  • Reports to the Director of Rooms.
  • Responsible for the operations of the entire Spa & Wellness including guest interactions.
  • Review treatments and notes on Spa Soft.

Spa Operations

  • Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
  • Complete Spa and Fitness tour to review standards, procedures, and operational status.
  • Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
  • Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
  • Responsible for motivating retail sales and ensure that all sales are recorded accurately.
  • Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
  • Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP’s.
  • Professional treatment room inventory checks.
  • Professional product inventory checks.
  • Accountable for all professional stock in the spa and storeroom.
  • Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
  • Keeping track of the training hours of the therapists.
  • Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.

    • Inventory

  • Ensure purchasing requests are submitted once per month or once every three months for all professional products.
  • Ensure the end of the month inventory is completed in SpaSoft.
  • Assist in the evaluation of current products and new product lines for professional and retail use.

    • Finance

  • Ensure KPIs are updated at the end of each month.
  • Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
  • Yearly budget preparation.
  • Monthly statistic reports preparation.
  • Calculate tips, retail commission day by day – appointment by appointment.
  • Oversee monthly incentives for the Spa colleagues.
  • Creates exciting incentive programmes for the team.
  • Ensure all professional invoices are accounted for and paid.
  • Check daily figures to keep on top of spa revenue.

    • Training

  • Conduct induction trainings for new therapists within the spa.
  • Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
  • Signing off the spa monthly training calendar.
  • Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
  • Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
  • Review that Standard Operating Procedures (SOP) have been taught and standards are met.
  • Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
  • Continuous retail training for the entire team.
  • Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
  • Keep your own knowledge in line with the industry.
  • Customer Focus :
  • Handling guest complaints in regard to treatments and therapists.
  • Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
  • Colleague Relations :
  • Administrative Duties :
  • Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
  • Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
  • Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
  • Additional Duties :

    • New Treatment Development

  • Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
  • Responsible for the development of new treatments.
  • Responsible to test and evaluate new product lines.

    • Sales and Marketing

  • Liaise with the Communications on journalist bookings.
  • Conducting interviews with journalists when is required.
  • Development of the new Marketing Plan and Event Planner.
  • Develop Spa promotional plan.

    • Skills & Qualifications

  • NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
  • Therapy experience essential – 3-5 years Spa Management
  • Spa knowledge and experience in a five-star luxury hotel environment is essential
  • Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
  • Strong leadership skills
  • Strong communication skills
  • Ability to share knowledge with Colleagues
  • Ability to apply knowledge to new situation
  • Ability to work as part of a dedicated and passionate team
  • Excellent personal presentation and interpersonal skills
  • Experience of financial planning and management

    • Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

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