Customer Relationship Manager

Job Description

Role Summary :

The Customer Relationship Manager (CRM) at Great Place to Work® Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients across Oman. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner. The CRM acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal—while ensuring alignment between client goals and GPTW’s solutions.

This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Key Responsibilities :

Sales & Business Development

• Proactively promote and sell the full suite of Great Place to Work® offerings : Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
• Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
• Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
• Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

Account Strategy & Growth

Operational Excellence

Client Success & Advocacy

Market Engagement & Industry Insight

Performance Reporting & Forecasting

Requirements

Qualifications & Experience :

Key Skills & Competencies :

Requirements

Qualifications & Experience : Bachelor's degree in Business Administration, HR, Marketing, or a related field (MBA is a plus). Minimum 4–6 years of experience in B2B account management, client services, or consultative sales, ideally in HR, SaaS, or research-based organizations. Proven track record of meeting revenue targets and managing key accounts across diverse markets and industries. Experience with CRM tools (preferably Zoho CRM) and data-driven sales tracking. Key Skills & Competencies : Strong communication, negotiation, and presentation skills. High emotional intelligence and relationship-building capabilities. Analytical thinking and consultative approach to selling and client servicing. Multitasking, organization, and attention to detail in managing projects and deadlines. Strategic mindset with client-first orientation. Fluency in English required; Arabic is highly preferred.