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IT Infrastructure Supervisor

IT Infrastructure Supervisor

2 Soft Solution Pvt ltdOman
5 days ago
Job description

We are looking for an IT Infrastructure Supervisor at Oman Location for one of the clients which are leading IT services organization.

Location : Oman

Experience - 5+ years

Job Description :

The IT Infrastructure Supervisor will support the IT Infrastructure Supervisor in the daily management, monitoring, and maintenance of the organization's IT infrastructure.

This role involves supervising a team of IT infrastructure technicians, ensuring that IT systems, hardware, and software are running smoothly, and assisting with network, server, storage, and security-related tasks.

Key Responsibilities :

  • Supervision : Assist in overseeing the IT Infrastructure team to ensure optimal performance and task completion. Help to prioritize tasks and provide guidance to team members.
  • Infrastructure Maintenance : Ensure proper operation and maintenance of IT infrastructure components (servers, networks, workstations, storage, etc.) through routine inspections and troubleshooting.
  • Network Support : Assist with the management, configuration, and troubleshooting of network equipment including switches, routers, firewalls, and other devices that comprise the organization's network architecture.
  • Server & Storage Management : Oversee server infrastructure including installation, configuration, and maintenance. Assist with backup management and storage systems to ensure data integrity and availability.
  • Technical Troubleshooting : Provide hands-on support in diagnosing and resolving hardware and software issues across the organization. Escalate complex issues to higher-level technical teams if needed.
  • System Monitoring : Assist in monitoring network and system performance, security, and availability. Respond to alerts and incidents in a timely manner.
  • Documentation & Reporting : Ensure that all infrastructure configurations, changes, and incidents are well-documented. Assist in generating regular reports on system health, downtime, and maintenance activities.
  • Security Management : Assist in enforcing IT security policies and practices, including patching systems, ensuring firewall configurations are up to date, and preventing unauthorized access to the infrastructure.
  • Collaboration : Work closely with cross-functional teams to understand their infrastructure needs and deliver efficient IT solutions.
  • Vendor Management : Assist in working with external vendors for the procurement, installation, and support of hardware and software solutions.
  • Training & Development : Assist in training and mentoring junior team members, providing opportunities for development and ensuring high team morale.

Qualifications : Education : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience :

  • Minimum 5 years of experience in IT infrastructure, network administration, or systems management.
  • At least 1 year of supervisory or team leadership experience preferred.
  • Technical Skills :

  • Knowledge of networking protocols, infrastructure, and technologies (TCP / IP, DNS, DHCP, VPN, etc.).
  • Experience with server operating systems (Windows Server, Linux, Unix).
  • Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
  • Hands-on experience with virtualization technologies (VMware, Hyper-V).
  • Basic understanding of IT security principles and tools.
  • Certifications :

  • Network+ or equivalent networking certifications preferred.
  • Microsoft Certified or similar certifications preferred.
  • Cisco Certified Network Associate (CCNA) is a plus.
  • Soft Skills :

  • Strong leadership and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills with the ability to think analytically under pressure.
  • Ability to multitask and work in a fast-paced environment.
  • Attention to detail and a proactive approach to work.
  • Work Environment : Office-based role :

  • Occasional on-call responsibilities for emergency troubleshooting or after-hours support.
  • Compensation & Benefits : Competitive salary based on experience.
  • ref : hirist.tech)

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