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IT Infrastructure Supervisor

IT Infrastructure Supervisor

2 Soft Solution Pvt ltdOman
10 days ago
Job description

We are looking for an IT Infrastructure Supervisor at Oman Location for one of the clients which are leading IT services organization.

Location : Oman

Experience - 5+ years

Job Description :

The IT Infrastructure Supervisor will support the IT Infrastructure Supervisor in the daily management, monitoring, and maintenance of the organization's IT infrastructure.

This role involves supervising a team of IT infrastructure technicians, ensuring that IT systems, hardware, and software are running smoothly, and assisting with network, server, storage, and security-related tasks.

Key Responsibilities :

  • Supervision : Assist in overseeing the IT Infrastructure team to ensure optimal performance and task completion. Help to prioritize tasks and provide guidance to team members.
  • Infrastructure Maintenance : Ensure proper operation and maintenance of IT infrastructure components (servers, networks, workstations, storage, etc.) through routine inspections and troubleshooting.
  • Network Support : Assist with the management, configuration, and troubleshooting of network equipment including switches, routers, firewalls, and other devices that comprise the organization's network architecture.
  • Server & Storage Management : Oversee server infrastructure including installation, configuration, and maintenance. Assist with backup management and storage systems to ensure data integrity and availability.
  • Technical Troubleshooting : Provide hands-on support in diagnosing and resolving hardware and software issues across the organization. Escalate complex issues to higher-level technical teams if needed.
  • System Monitoring : Assist in monitoring network and system performance, security, and availability. Respond to alerts and incidents in a timely manner.
  • Documentation & Reporting : Ensure that all infrastructure configurations, changes, and incidents are well-documented. Assist in generating regular reports on system health, downtime, and maintenance activities.
  • Security Management : Assist in enforcing IT security policies and practices, including patching systems, ensuring firewall configurations are up to date, and preventing unauthorized access to the infrastructure.
  • Collaboration : Work closely with cross-functional teams to understand their infrastructure needs and deliver efficient IT solutions.
  • Vendor Management : Assist in working with external vendors for the procurement, installation, and support of hardware and software solutions.
  • Training & Development : Assist in training and mentoring junior team members, providing opportunities for development and ensuring high team morale.

Qualifications : Education : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience :

  • Minimum 5 years of experience in IT infrastructure, network administration, or systems management.
  • At least 1 year of supervisory or team leadership experience preferred.
  • Technical Skills :

  • Knowledge of networking protocols, infrastructure, and technologies (TCP / IP, DNS, DHCP, VPN, etc.).
  • Experience with server operating systems (Windows Server, Linux, Unix).
  • Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
  • Hands-on experience with virtualization technologies (VMware, Hyper-V).
  • Basic understanding of IT security principles and tools.
  • Certifications :

  • Network+ or equivalent networking certifications preferred.
  • Microsoft Certified or similar certifications preferred.
  • Cisco Certified Network Associate (CCNA) is a plus.
  • Soft Skills :

  • Strong leadership and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills with the ability to think analytically under pressure.
  • Ability to multitask and work in a fast-paced environment.
  • Attention to detail and a proactive approach to work.
  • Work Environment : Office-based role :

  • Occasional on-call responsibilities for emergency troubleshooting or after-hours support.
  • Compensation & Benefits : Competitive salary based on experience.
  • ref : hirist.tech)

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