Reservation Agent - Omani National

Reservation Agent

Mandarin Oriental Muscat is looking for a Reservation Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one‑of‑a‑kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world‑class amenities and sweeping sea or mountain views.

Responsibilities

• Carries out the daily operation / task of Reservations.
• Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
• Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
• To have full knowledge of all rates (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel’s primary competition.
• To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
• To perform the task of downloading external reservation systems (GDS, SynXis & other platforms).
• To check 1- & 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
• To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
• To ensure all VIP and special requests are handled efficiently and accurately.
• To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
• To ensure that filing is up to date.
• To follow‑up No‑Shows.
• To check reservations cancellations and credit allowances from the previous day.
• To communicate daily with the Guest Relations and Front Office departments.
• To send confirmations in accordance with LQE standards.
• To maximize daily occupancy and average rates through effective up selling.

Our Commitment to You

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