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Support & Implementation Engineer

ProgressSoftOman

19 days ago

Job description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

Implement and install solutions on the customer's test and production environments.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
Act positively and respond promptly to the customer’s requests / tickets.
Prepare, review and ensure accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
Perform any other job-related duties incidental to the work.

Requirements

Bachelor's Degree in Information Technology, Engineering / Science, Computer Application, or any related field.

Fresh graduates / Up to 3 years experience in a familiar field.

Willing to travel abroad and work extra hours whenever needed.

Knowledge in database engines (Oracle and MS-SQL).

Knowledge in operating systems (Linux and MS Windows).

Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).

Knowledge in Directory Services (AD & LDAP).

Excellent verbal, written, and interpersonal skills.

Excellent team player.

Excellent customer service skills.

Attention to detail skills.

Effective communication skills.

Experience in one or more of the below is a plus :

Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.

Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.

Knowledge in PKI Infrastructure and Certificate Authorities.

Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).

Knowledge in server and client operating systems (Linux Distros, Windows).

Knowledge in web application servers (Jetty, Wildfly, JBoss).

Knowledge in Object Storage management.

Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).

Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).

DevOps Techniques and Skills including CI / CD.

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Engineer • Oman

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