Talent.com
MENA HR Solutions
Job Title: Debt Recovery / Call Centre ExecutivesMENA HR Solutions • Muscat- Oman, Oman
Job Title: Debt Recovery / Call Centre Executives

Job Title: Debt Recovery / Call Centre Executives

MENA HR Solutions • Muscat- Oman, Oman
30+ days ago
Job description
Job Location Muscat- Oman Country Oman Education Qualification Diploma or Bachelor's degree
Experience 3 years' experience in debt collection, accounts receivable management Skill/Knowledge
  1. Deploma or Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
  2. Previous experience in debt collection, accounts receivable management, or customer service roles, preferably in the telecommunications industry.
  3. Strong negotiation, communication, and interpersonal skills with the ability to interact effectively with customers from diverse backgrounds.
  4. Excellent problem-solving abilities and attention to detail.
  5. Proficiency in using computers and MS Office applications, with experience working with CRM software or debt collection systems preferred.
  6. Ability to work independently and collaboratively within a team environment.
  7. Familiarity with relevant laws and regulations governing debt collection practices (e.g., Fair Debt Collection Practices Act) is a plus.
  8. Willingness to work flexible hours, including evenings and weekends, as needed.
Nationality Open
Job Description

You will play a crucial role in managing the company's outstanding debts and ensuring timely payments from customers. You will be responsible for contacting customers who have overdue balances, negotiating payment plans, and implementing strategies to recover outstanding debts while maintaining positive customer relationships. Your primary duties and responsibilities will include:

  1. Contacting customers with overdue accounts via telephone, email, or written correspondence to negotiate payment arrangements.
  2. Developing and maintaining a thorough understanding of the company's products, services, and billing procedures to effectively communicate with customers regarding their outstanding balances.
  3. Analyzing customer accounts to identify delinquent debts and assess the reasons for non-payment.
  4. Resolving customer inquiries and disputes related to billing and outstanding balances in a professional and timely manner.
  5. Documenting all customer interactions, payment arrangements, and account updates accurately in the company's database or CRM system.
  6. Collaborating with other departments such as customer service, billing, and legal teams to address complex debt collection issues and escalate cases as necessary.
  7. Adhering to company policies, procedures, and regulatory requirements governing debt collection practices.
  8. Meeting or exceeding monthly targets and key performance indicators (KPIs) related to debt recovery, call quality, and customer satisfaction.
  9. Providing regular updates and reports on debt collection activities, trends, and outcomes to management.
  10. Continuously identifying opportunities for process improvements and efficiency enhancements in debt collection procedures.
Last date to apply 30-Apr-2024 Additional comments if any
Create a job alert for this search

Job Title: Debt Recovery / Call Centre Executives • Muscat- Oman, Oman

Similar jobs

Debt Collection Specialist

Green Umbrella Recruitmentmuscat, muscat governorate, Oman

Muscat, Sultanate of Oman | Posted on 07/31/2025.We are looking for an experienced anddriven.The ideal candidate hasdeep knowledge of Oman’s regulatory framework, outstanding negotiation skills,and... Show more

 • Promoted

Debt Capital Markets Director

Aventusmuscat, muscat governorate, Oman

Director – Debt Capital Markets (DCM).We are working with a leading Investment Banking platform in Oman that is looking to hire a Director within Debt Capital Markets (DCM).This is a high-impact ro... Show more

 • Promoted

SALES EXECUTIVE

Napco Nationalmuscat, muscat governorate, Oman

Job Responsibilities & Tasks Duties include but are not limited to:.To sell the widest range of company’s products to assigned customers and provide feedback on any competition activity within his ... Show more

 • Promoted

Field Sales Executive – Product Range & Client Growth

Napcomuscat, muscat governorate, Oman

A leading company in the region is seeking a Sales Representative located in Muscat to expand its customer base and drive sales across its product range.The candidate will handle customer orders, c... Show more

 • Promoted

Call Center Representative

Sharmax Motorsmuscat, muscat governorate, Oman

As a Сall Сenter Representative you will be the frontline of an organization.Call Center Representatives complete customer service tasks that ensure customers have the information and assistance th... Show more

 • Promoted

Cost & Customer Solutions Lead

Omantelmuscat, muscat governorate, Oman

A leading telecommunications company in Oman is seeking candidates who are striving to join their team.The organization is recognized for its innovative approach and commitment to employee satisfac... Show more

 • Promoted

Operations Officer

Confidentialmuscat, muscat governorate, Oman

Our client in the insurance sector is looking to hire an Omani candidate for the Operations Officer role.The person acts as the central operational control and governance authority for all Scheme-r... Show more

 • Promoted

Finance Operations Officer

Green Umbrella Recruitmentmuscat, muscat governorate, Oman

Muscat, Sultanate of Oman | Posted on 10/13/2025.Work Experience 2–4 years’ experience in banking operations, treasury, or accounting operations.The Finance Operations Officer will be responsible f... Show more

 • Promoted

Head of Digital Innovation & FinTech (Open Banking)

Michael PageMuscat, Oman

Opportunity to build modern platforms and shape fintech ecosystems.High-impact digital transformation role with autonomy, ownership.This opportunity is with a large organisation in the financial se... Show more

 • Promoted

Telemarketer

Flip retailmuscat, muscat governorate, Oman

Telemarketing Executive / Sales — generating leads for the sales group, calling possible or existing consumers to educate them concerning a service or product, aiding in dealing with client complai... Show more

 • Promoted

Head of Leasing & Market Growth

Confidentialmuscat, muscat governorate, Oman

A leading retail management firm in Muscat is seeking a Head of Leasing to oversee all leasing and sales functions.This individual will lead business development initiatives to enhance revenue, ens... Show more

 • Promoted

Strategic Debt Recovery Specialist - Banking & Insurance

Green Umbrella Recruitmentmuscat, muscat governorate, Oman

A leading recruitment agency is seeking an experienced Debt Collection Specialist in Muscat to manage overdue accounts and recover debts while ensuring strong client relationships.The ideal candida... Show more

 • Promoted

Business Banking Liabilities Manager

Bank Dhofarmuscat, muscat governorate, Oman

Developing suitable product packages for various types of low cost deposits from existing and potential customers of the bank.Responsible for marketing these product packages through the Business B... Show more

 • Promoted

Manager – Debt Group

Up Man Placements Pvt. Ltd.muscat, muscat governorate, Oman

Be part of investment banking and become a core team member of the Debt Finance Group.The Debt Finance Group handles complex corporate finance advisory and project finance advisory transactions inc... Show more

 • Promoted

Debt Finance Manager: Complex Corporate Financing

Up Man Placements Pvt. Ltd.muscat, muscat governorate, Oman

A leading global executive search firm is seeking a Debt Finance Analyst.This role requires strong financial modeling and analysis skills, along with the ability to handle complex transactions.Cand... Show more

 • Promoted

Senior Associate – Debt Management

Oman Investment Authoritymuscat, muscat governorate, Oman

The Senior Associate – Debt Management supports the execution of funding strategies and debt transactions across portfolio companies under OIA.The role contributes to capital market activities, fin... Show more

 • Promoted

Sales Executive

Hub71 Ltdmuscat, muscat governorate, Oman

Follow up on orders and collect payments.Maintain strong relationships with existing clients.Prepare and submit sales reports.Monitor market trends and identify new opportunities.Preferably an Arab... Show more

 • Promoted

Executive Household Manager: Staff & Ops Lead

Abroad Workmuscat, muscat governorate, Oman

Attention! This vacancy is temporarily suspended!.UNRGENT HIRING!! JOB OPENINGS IN CANADA.Fruit farm worker: 100 (Male & Female).Intercontinental Hotel Jobs: (Males).Carpenter Helper: (Males & Fema... Show more