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Stock Operations Manager
Muscat Duty Free (Oman Sales & Services LLC)Muscat, Muscat Governorate, Oman6 hours ago
Job descriptionMaintain excellence in pricing accuracy, SELs, and visual presentation across all categories. Ensure cleanliness and organization of the sales floor, fixtures, and displays. Enforce planogram compliance and supplier merchandising agreements. Liaise with the Commercial team to align product range, stock levels, and merchandising strategy with Muscat Duty Free objectives. Ensure back-of-house storage areas are organized, secure, and stock is easily traceable without excess or misplaced items. Supervise proper handling, movement, and acceptance of stock by the team, ensuring adherence to company processes and minimizing damage or shrinkage. Maintain oversight of stockholding levels, reporting shortages, overstocks, and exceptions proactively. Analyze non-moving and slow-moving items, escalating to the Commercial team for clearance actions. Validate that damages, discrepancies, and losses are declared daily, and investigate root causes in coordination with the Security team. Conduct and finalize regular stock counts, preparing detailed reports and compliance audits. Oversee inventory-related data entry, ensuring all postings are accurate, documented, and digitally archived. Produce and review exception, promotion, and compliance reports, escalating deviations to the Head of Retail and relevant stakeholders. Monitor warehouse stock levels on a weekly basis, ensuring replenishment is aligned with sales trends and forecasts. Lead, coach, and monitor Stock Operations colleagues, including scheduling, roster management, holidays, and performance oversight. Ensure compliance with company SOPs, HR policies, and audit requirements. Conduct monthly compliance audits, providing reports with findings, corrective actions, and progress tracking. Coordinate with cross-functional teams (Commercial, Marketing, Retail Sales, and Airport Authorities) to resolve stock and merchandising issues quickly. Bachelor’s degree in business administration, Retail Management, Supply Chain, or a related field. A minimum of 2–5 years’ experience in stock operations, travel retail, airport duty free, or luxury retail. Proven expertise in inventory control, stock planning, and large-scale retail operations. Strong track record in stock optimization, loss prevention, and compliance management. Analytical skills with proficiency in data-driven decision-making and retail KPIs. Excellent communication, negotiation, and stakeholder management skills. Strong written and verbal communication skills in English and Arabic. Ability to thrive in a fast-paced, 24 / 7 airport environment, with flexibility to work shifts, weekends, and holidays.
Stock Operations & Floor Management
- Oversee that shop floors remain fully stocked, accurately merchandised, and aligned with company merchandising standards and supplier planograms.
- Ensure timely and accurate transfer of saleable stock from the warehouse to the shop floor.
- Guarantee all products are properly tagged, barcoded, and labeled with correct Shelf Edge Labels (SELs) to enhance operational efficiency and customer satisfaction.
- Manage special stock requirements (e.g., temperature-controlled, fragile, or high-value items) ensuring compliance with storage and display guidelines.
- Monitor and coordinate timely replenishment orders from bonded warehouses or central stores to avoid stockouts.
- Lead and ensure full-time participation in periodic and ad-hoc stock counts.
Merchandising & Display
Stock Control & Handling
Team Leadership & Compliance
Minimum Qualifications
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Manager • Muscat, Muscat Governorate, Oman
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