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Job Title : Contact Center Agent
MENA HR SolutionsMuscat, Oman18 days ago
Job descriptionManaging large amounts of inbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Keep records of all conversations in our call center database in a comprehensible way Managing large amounts of inbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Keep records of all conversations in our call center database in a comprehensible way
Job Summary
Job Location
Muscat
Country
Oman
Education Qualification
Diploma or Secondary School Certificate
Experience
Fresh graduate or 1 year experience in a call center
Skill / Knowledge
- Good communication in Arabic and English
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Nationality
Omani
Job Description
Last date to apply
09-Apr-2024
Additional comments if any
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Title Contact Center • Muscat, Oman
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