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Job Title : Contact Center Agent

Job Title : Contact Center Agent

MENA HR SolutionsMuscat, Oman
18 days ago
Job description

Job Summary

Job Location

Muscat

Country

Oman

Education Qualification

Diploma or Secondary School Certificate

Experience

Fresh graduate or 1 year experience in a call center

Skill / Knowledge

  • Good communication in Arabic and English
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Nationality

Omani

Job Description

  • Managing large amounts of inbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Keep records of all conversations in our call center database in a comprehensible way
  • Managing large amounts of inbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Keep records of all conversations in our call center database in a comprehensible way
  • Last date to apply

    09-Apr-2024

    Additional comments if any

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    Title Contact Center • Muscat, Oman

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