Head - Digital Delivery

Job Purpose :

The Head – Digital Delivery leads the execution and coordination of digital platform and application deliveries within the Strategy, Innovation & Digital Department. He / She ensures timely and compliant release of platforms and ecosystem services in collaboration with internal stakeholders and third-party vendors. The Head – Digital Delivery aligns implementation efforts with product requirements, technology infrastructure, and information security standards to meet operational, regulatory, and customer needs.

Key Accountabilities :

• Oversees the day-to-day delivery of digital platforms, applications, and ecosystem services in collaboration with the Digital Factory and third-party vendors.
• Ensures timely releases, quality adherence, and compliance with delivery standards, policies, and ISMS protocols.
• Coordinates closely with Technology & PMO on shared digital infrastructure, including WAFs, firewalls, and hosting requirements.
• Maintains delivery dashboards and progress reports and escalates risks, issues, and delays to management when necessary.
• Supervises the Digital Factory operations, ensuring effective execution of build, integration, testing, and release cycles.
• Ensures delivery activities follow best practices, change controls, and release governance frameworks.
• Maintains and updates backlog and delivery timelines in alignment with the Digital Business & Ecosystems team.
• Translates product priorities into executable delivery plans and manages release coordination.
• Collaborates with Digital Business to validate that delivered features meet intended customer and business objectives.
• Coordinates digital delivery planning with PMO and ensures practices align with agile methodologies and bank governance.
• Provides timely status updates and delivery inputs to governance committees and senior management.
• Supports business case development by contributing delivery cost estimates, resource planning, and implementation timelines.
• Tracks digital delivery risks, technical dependencies, and key delivery milestones to ensure proactive mitigation.
• Ensures the Bank's digital initiatives are executed successfully contributing directly to the strategic objectives.
• Works closely and cross functionally with Digital Business, IT, support functions, control functions and vendors to deliver new digital services and enhancements.
• Balances near-term digital delivery targets with the adoption of sustainable and scalable delivery practices.

Qualifications and Experience :

Applicants who are meeting the job requirements will be contacted.

Submissions received after this date and time will not be considered