Supervisor - Fraud Analyst

Vacancy Description

Job Purpose

To monitor, prevent, detect, and in internal and external fraud incidents across all banking channels and to take corrective action.

Job involves analyzing real-time and post transaction data to identify fraud patterns across cards, bank accounts, digital channels, coordinating with stakeholders to mitigate fraud risk and regulatory reporting.

Responsibilities

• Monitor system generated alerts, take preventive measures to safeguard customers’ and bank’s interest
• Detect unusual transactions and events, confirm genuineness with customers and take appropriate action
• Conduct detailed transaction analysis and prepare investigation reports
• Assist in filing reports, STR, SAR with CBO, ROP, Card schemes and senior management
• Support developing and testing of fraud scenarios and conduct UAT
• Review and closure of incidents with a logical conclusion
• Maintain comprehensive fraud trackers
• Work closely with stakeholders to initiate recovery on losses identified or reported to the bank
• Handle transaction verification requests received from peer banks and respond on a timely manner
• Assist customers with dispute process and educate them on how to safeguard their sensitive banking credentials
• Monitor suspicious merchant activities and investigate
• Handle card schemes alert on potential data leakage, BIN attacks
• Handle ROP, CBO, FIU and peer banks’ queries related to fraud
• Assist the Manager in investigations
• Ability to operate in shifts and holidays

Education Level

Professional Qualification (Preferred)

Work Experience

Knowledge & Skills

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