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Jobs in Muscat

Last updated: 23 hours ago
Associate, Relationship Management

Associate, Relationship Management

Qatar National BankMuscat, Oman
The incumbent is primarily responsible to support the Customer Relationship Managers (CRM’s) in managing and servicing QNB First account holders, including the timely provision ofexcellent banking ...Show moreLast updated: 30+ days ago
Finance Reporting and Analysis Manager, HBME Oman

Finance Reporting and Analysis Manager, HBME Oman

HSBCMuscat, Oman
Finance Reporting and Analysis Manager, HBME Oman (ID : 0000L6YS).Some careers open more doors than others.If you’re looking for a career that will give you plenty of opportunities to develop and yo...Show moreLast updated: 10 days ago
Muscat Opportunity- Financial Planning & Reporting Manager

Muscat Opportunity- Financial Planning & Reporting Manager

TestHiringMuscat, MA, om
We are looking for a Financial Planning and Reporting Manager who oversees budgeting, financial reporting, and analytics, ensuring compliance with IAS. He manages audits, and provides strategic fina...Show moreLast updated: 28 days ago
Primary / Secondary Teacher

Primary / Secondary Teacher

Sarh Al Jaameah Private SchoolMuscat, Oman
OMR 30.00 hourly
Contract Length : 2 years Number of Vacancies : 4 Student Level : .Minimum Teaching Experience : 4 years of teaching experience. Major : Primary / Elementary Education / Secondary / Middle Grades.Required ...Show moreLast updated: 30+ days ago
The St Regis Al Mouj Muscat University Intern

The St Regis Al Mouj Muscat University Intern

Marriott InternationalMuscat, Oman
Build upon your classroom studies through our Hotel Internship Program opportunities.You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience...Show moreLast updated: 22 days ago
Business Performance Analyst (MS Excel)

Business Performance Analyst (MS Excel)

Green Umbrella RecruitmentMuscat, MA, om
Microsoft Excel, power point and Word PI and excel.Processes creating and management.Ability to work on Power-BI or similar business intelligence tools. Business Communications in English.Should be ...Show moreLast updated: 1 day ago
K470-ESG-Operator, Crane

K470-ESG-Operator, Crane

HalliburtonMuscat, MA, OM
We are looking for the right people — people who want to innovate, achieve, grow and lead.We attract and retain the best talent by investing in our employees and empowering them to develop themselv...Show moreLast updated: 23 hours ago
Bakery and Pastry Chef Leader [ Muscat ]

Bakery and Pastry Chef Leader [ Muscat ]

Reap HR ConsultancyMuscat, MA, om
OMR 200.00–OMR 250.00 monthly
REAPHR & Recruitment Services.Kaia's bakery and pastry offerings.This role involves curating and executing a wide range of exquisite baked goods and desserts, ensuring they align with Kaia’s cu...Show moreLast updated: 21 days ago
Electrical instructors

Electrical instructors

DOROOB HR CONSULTINGMuscat, MA, om
One of the Well-known Polytechnic colleges & Training centres in.Electrical installation / industrial instructors.Electrical Engineering, Electrical Technology, or a related field.Experienc...Show moreLast updated: 23 hours ago
Accounting Associate Analyst

Accounting Associate Analyst

The Cigna GroupMuscat, Oman
Full-time
The individual should be a results-oriented individual who enjoys working in a fast-paced and challenging environment.The successful candidate will have monthly responsibilities to revi...Show moreLast updated: 30+ days ago
Ballet Teacher

Ballet Teacher

CrystelMuscat, Oman
Job Description and Requirements.Enabling the success of students and helping in academic achievement to reach their potential through the implementation of the SABIS® curriculum and philosophy and...Show moreLast updated: 30+ days ago
Assistant Manager - Accounts

Assistant Manager - Accounts

Apparel GroupMuscat, Oman
Full-time
Position Objective : - This Position for Omani only.Works in conjunction with the Business Head and Finance Manager to drive the annual Business planning / budgeting process for F&B Division.Ensures ...Show moreLast updated: 30+ days ago
Lead - International Projects and Marketing

Lead - International Projects and Marketing

CC Staffing InternationalMuscat, Oman
Full-time
Lead - International Projects and Marketing : .Lead - International Projects and Marketing.Coordinate with client and delivery team on different projects. Be part of new strategy development for ente...Show moreLast updated: 30+ days ago
Business / Economics Teacher

Business / Economics Teacher

A'Soud Global School MuscatMuscat, Oman
Contract Length : 2 years Number of Vacancies : 1 Student Level : .Minimum Teaching Experience : 4 years of teaching experience. Major : Must have a BA in a Business subject or Economics and a PGCE.Requir...Show moreLast updated: 30+ days ago
Private Nurses for VIP Client on a Private Yacht

Private Nurses for VIP Client on a Private Yacht

Medical Staff TalentMuscat, MA, om
Quick Apply
VIP client traveling internationally aboard a luxury private yacht.This exclusive role offers a unique chance to combine your professional expertise with the excitement of exploring stunning destin...Show moreLast updated: 4 days ago
Senior Legal Counsel - Telecom Operator - Middle East

Senior Legal Counsel - Telecom Operator - Middle East

Flex-I PartnersMuscat, Oman
Senior Legal Counsel for a leading telecom operator.Responsible to support all aspects of the business by providing timely legal support and advice. Managing the legal work including work allocation...Show moreLast updated: 30+ days ago
Science Teacher

Science Teacher

Seek TeachersMuscat, Oman
Science Teacher l Teach Abroad l Teaching Jobs in Oman.Are you an experienced science teacher looking for the next available teaching opportunity in the Middle East? If so, this might be the right ...Show moreLast updated: 30+ days ago
Specialist.Obstetrics & Gynaecology.Al Raffah Poly Clinic, Amerat

Specialist.Obstetrics & Gynaecology.Al Raffah Poly Clinic, Amerat

Aster MIMSMuscat, Oman
By using our website you agree to our Cookie Policy.Show moreLast updated: 30+ days ago
Service Engineer - ABB

Service Engineer - ABB

Talent PalMuscat
At ABB, we are dedicated to addressing global challenges.Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are ...Show moreLast updated: 30+ days ago
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Associate, Relationship Management

Associate, Relationship Management

Qatar National BankMuscat, Oman
30+ days ago
Job description

Role Summary :

The incumbent is primarily responsible to support the Customer Relationship Managers (CRM’s) in managing and servicing QNB First account holders, including the timely provision ofexcellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises

Role Description :

Ensure complete support to their respective CRMs in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.

Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.

Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank

Act within the limits of the powers delegated to the incumbent

Implements KPI’s and best practices for role

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.

Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.

Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign

Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.

Must ensure to not only solve customer requests but also proactively offer ideas and insights to improve the customer's issues and challenges.

Provide information about suitable products and services offered by the Group and identify cross selling opportunities.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn-around time.

Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies

Work with the QNB team Management and other managers to identify gaps in the QNB First service

Work with the CRMs to solve problems that might arise from complaints and difficulties in customer communication

Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.

Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and chequebook; standing order instructions etc.

Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance / no liability certificates etc.

Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).

Maintain QNB First customer service area files, database, records, registers and logs under control.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Qualifications :

University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable

Good knowledge and experience in handling customers’ portfolio

Good banking knowledge of liabilities and assets products and their implementation

Required Special Skills :

  • Highly customer-oriented.
  • Outstanding interpersonal and networking skills.
  • Working knowledge of banking products and marketing.
  • Ability to work in teams from diverse cultural backgrounds.
  • Should be flexible.