Service Engineer - ABB

Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Regional Sales Operations Manager

Your role and responsibilities

In this role, you will be responsible to achieve & exceed set service goals, ensure complete customer satisfaction resulting in service business growth. Undertake full responsibility of service requirements at client sites for commissioning, AMC, emergency maintenance, telephonic support and arrange for expert service team as and when required. Maintain cordial relationship with customers and be an enabler to generate sales enquiries. Be ready to travel within the region and globally if required for service needs. Undertake training assignments for customer and channel partners as needed. The work model for this role (onsite) This role is contributing to Process Automation Business Area for Measurement & Analytics based in Muscat Oman and also covering Kuwait. You will be mainly accountable for :

• Performing the after-sales site execution function at local level, with full accountability of running the day-to- day operation and to overachieve customer expectations through lean, fault-less operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.
• Visiting customers across Oman generating sales prospects for service business of Measurement & Analytics Division.
• Owning and accountable to deliver Local Division / Site-level RELEX KPIs in line with ABB expectations.
• Accountable to ensure compliance with global and local standards, rules, policies, and procedures related to after sales site execution. In alignment with the respective Group, BA, Division-al and Regional policies, responsible to introduce Local Division / Site-wide standards and guidelines, standardized processes, and KPIs.
• Accountable for site risk management, validating and improving reliability and effectiveness of after sales site executions
• Representing ABB as Service Engineer for Analytical products.
• Planning & ensuring all service needs of customer in the country are met in timely manner.
• Leading all activities related to service portfolio like commissioning, emergency and shutdown services, AMC, Training, documentation, etc.
• Engaging and leading customer FAT, Pre-FAT, SAT and other site activities.
• Co-ordinating with Factory and subcontractors as required for any support.
• Supporting sales team by suggesting various service offerings we can do.
• Supporting in offer preparation as required.
• Supporting regional and global LSUs as required for service requirements.
• Providing training to customers and channel partners on need basis.
• Constantly looking out for service opportunities and inform sales.
• Ability to communicate and work with multinational teams based globally.
• Handle customer site independently for service requirements like Commissioning, AMC, shut-down and emergency maintenance, telephonic support, and training.
• Have thorough knowledge of analyzer shelters and cabinets.
• Possess adequate knowledge to commission, troubleshoot and service the analyzer systems.
• Thorough planning and scheduling of activities to ensure maximum output within less time.
• Plan for self-training well in advance for various products and solutions offered.
• Seek factory and SIU support as and when required to complete the activities.
• Keeping proper records for the activities done and ensure service billing on regular basis.
• Pushing for ABB service portfolio and support sales in getting service orders.
• Engaging with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities.

Qualifications for the role

Benefits

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