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Swedish Food Market & Bistro Assistant | Retail | IKEA Oman
Al-Futtaim AutomotiveMuscat, Muscat Governorate, Oman16 منذ أيام
الوصف الوظيفيLead by example as a good ambassador for the IKEA store in all interactions with guests, encouraging repeat visits. Maintain a customer-focused perspective by engaging in daily dialogue with guests to gather feedback and act on their input. Empower and encourage the team to take immediate action to enhance customer satisfaction and seek continuous improvement. Guarantee an exceptional shopping experience for guests throughout the day. Commercial Ensure an irresistible food offer by maintaining attractive presentation and clear communication of the food range. Educate customers and colleagues about product content, origins, and benefits, sharing this knowledge actively. Monitor availability and visibility of top-selling products to maximize sales impact. Support in-store marketing activities and offer relevant insights into range changes and local market trends. Steering the Business Monitor and control food costs, operational expenses, productivity, sales mix, and recipe costs. Organize the business area efficiently, focusing on financial performance such as gross profit, cost management, and productivity. Implement and follow up on Standard Operating Procedures (SOPs) and guidelines. People Support and coach colleagues, fostering growth and development to meet customer needs. Promote a strong IKEA culture valuing diversity, making IKEA Food a great place to work. Actively participate in the team and cooperate with other store areas. Communicate effectively with colleagues to ensure role effectiveness. Operations Ensure adherence to Food Safety and Hygiene practices. Attend to customer needs and manage requests with a positive attitude. Ensure products are in perfect condition and accurately priced. Maintain cleanliness and hygiene standards at all times. Leverage experience in fast food / cafeteria operations including cashiering and manual chores. Customer-focused outlook with strong interpersonal skills. Proven leadership abilities and capability to nurture and motivate co-workers. Ability to work effectively in a high-pressure, fast-paced environment with strong multitasking skills. Proficiency in using computer systems to support operational needs. High School / Trade School Graduate, preferably in hotel, business, or culinary fields. Minimum of 2-3 years supervisory experience in the food service industry, ideally in high-volume settings. Strong culinary and food service interest and knowledge with a focus on customer service. Capable of working in a high-volume, fast-paced, and dynamic retail environment. Analytical skills required along with multitasking capabilities. Proficiency in English with excellent communication and interpersonal skills. Proven leadership skills with the ability to motivate and develop teams and foster an inclusive environment.
Overview Of The Role
The Swedish Food Market & Bistro Assistant plays a crucial role in assisting the Food & Beverages Manager in executing the IKEA Food Service Concept across various food service areas including the Restaurant, Bistro, Swedish Food Market, and co-worker restaurant. The role is essential for maintaining high standards in daily kitchen and production operations, being pivotal in enhancing the IKEA store's reputation as the leading home furnishing provider in the local market.
What You Will Do
- Customers
Ensure our guests are always in focus and strive to make them smile by meeting and serving them with empathy and care, and with an attitude based on the IKEA values.
Contribute to the store business plan and IKEA Food action plans by supporting the manager in implementing them.
Work towards achieving visitor attraction, sales growth, profitability, guest and co-worker satisfaction, and operational excellence as measured through KPIs.
Cultivate understanding among co-workers of the IKEA Concept and guidelines and their impact on roles.
Perform tasks that require prolonged standing.
Required Skills To Be Successful
What Qualifies You For The Role
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Assistant • Muscat, Muscat Governorate, Oman
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